About System Design learn step by step to create a system with your unique design
About Installation installation manual & safety instructions
About Technical Support or Troubleshooting answers to your questions
ABOUT OUR SYSTEMS
1. What is the reasonable voltage reading and ideal temperature on power feed?
- If an electronic transformer used, must use “Fluke 87 III True RMS Multimeter” tester. Please refer to “Transformer” section.
- Open circuit before connecting to lighting system: 11.9V to 12.6V
- Lighting system w/lamps loaded after 30 minutes: 11.3V to 11.8V; 80 to 95 degree F.
- Power feed to lighting system should be cool to touch. If it is hot, excess heat will build up and may cause the power feed to lose contact and damage fixtures.
2. Do we have to use a dedicated line for Prima’s low voltage systems?
- It is important to control Prima lighting systems from individual dedicated switches or suitable dimmers.
- To ensure a safe environment for system maintenance, do not mix circuits with other lighting systems such as fluorescent fixtures. Do not toggle the power from the breakers in the main electrical panel.
3. Why is a section of system (or whole system) not working?
- Check transformer “installation instruction” to make sure the transformer is wired and positioned correctly in an area where ventilation is good and temperature is not to exceed 104 degrees.
- If a dimmer is used, be sure it is compatible with the transformer. Bypass the dimmer to see if it will eliminate the problem.
- Be sure not to overload the system. Maximum wattage of the fixtures should not exceed the transformer capacity. Please refer to “maximum load requirements”.
- Make sure proper secondary wire is used. For a 300 watt circuit, use THHN stranded 10 gauge wire. 12 gauge wire is only rated for 20 amps or 240 watts at 12 volt. If the run is long, it might be wise to use 8 gauge wire to insure proper voltage at the fixture. Please refer to “Voltage Drop Chart” for the secondary wire length.
- Turn off power to system and check all connection points including wires inside the transformer, power feed, connector, fixture adapter and lamp. Make sure all connections are secure and there is no short.
- The lighting system will shut down when there is a short. Make sure no element is coming in contact with any other metal surface and each element is installed properly.
- Remove all lighting fixtures on the same circuit and reset the breaker. Re-install one fixture at a time. Turn on the power after one fixture installation is complete. Turn off the power and repeat the step until the short fixture is found.
4. Why some my fixtures are flickering or not working?
- Verify compatibility of fixture socket and lamp type used.
- Do not try to prod or tap system with or without objects to “fix” problem.
- Turn off power to system and check all connection points including wires inside the transformer, power feed, connector, fixture adapter and lamp. Make sure all connections are secure and there is no short.
- The lighting system will shut down when there is a short. Make sure no element is coming in contact with any other metal surface and each element is installed properly.
- Remove all lighting fixtures on the same circuit and reset the breaker. Re-install one fixture at a time. Turn on the power after one fixture installation is complete. Turn off the power and repeat the step until the short fixture is found.
ABOUT PRIMA TRANSFORMER
1. What is the minimum & maximum load requirements?
Minimum load: Requirements for electronic transformer are as follows:
| Transformer # |
Mininum Load w/o Dimmer |
Mininum Load w/ Dimmer |
| 37-60-12 |
10W |
20W |
| 37-075-12 |
10W |
20W |
| 37-151-12 |
50W |
50W |
| 37-303-12 |
50W |
50W |
| 37-LED10-12 |
1W |
1W |
| 37-LED25-12 |
1W |
1W |
There is no minimum load requirement for magnetic transformers.
Maximum load: Recommend use up to 85%. While all Prima magnetic transformers can be loaded 100%, when dealing with halogen bulbs, we often see an actual load of up to 5% more than the calculated load. In addition, the wire, connectors, ambient temperature, etc. are all variables that may affect the total load on the secondary circuit.
2. Why is the transformer constantly tripping?
- Check transformer “installation instruction” to make sure the transformer is wired and positioned correctly in an area where ventilation is good and temperature is not to exceed 104 degrees.
- If a dimmer is used, be sure it is compatible with the transformer. Bypass the dimmer to see if it will eliminate the problem.
- Be sure not to overload the system. Maximum wattage of the fixtures should not exceed the transformer capacity. Please refer to “maximum load requirements”.
- Make sure proper secondary wire is used. For a 300 watt circuit, use THHN stranded 10 gauge wire. 12 gauge wire is only rated for 20 amps or 240 watts at 12 volt. If the run is long, it might be wise to use 8 gauge wire to insure proper voltage at the fixture. Please refer to “Voltage Drop Chart” for the secondary wire length.
- Turn off power to system and check all connection points including wires inside the transformer, power feed, connector, fixture adapter and lamp. Make sure all connections are secure and there is no short.
- If the breaker is still tripping, remove all lighting elements and reset the breaker. Re-install one element at a time and check if the system works to find the defective elements.
3. Why transformer is humming or buzzing?
- It is normal to hear a slight humming or buzzing from magnetic transformers.
- If the humming or buzzing is loud and a dimmer is used, check if the dimmer is compatible with the transformer. Bypass dimmer to see if it will eliminate the problem.
- Make sure proper secondary wire is used. For a 300 watt circuit, use THHN stranded 10 gauge wire. 12 gauge wire is only rated for 20 amps or 240 watts at 12 volt. Please refer to “Voltage Drop Chart” for the secondary wire length.
- If it is a remote magnetic transformer, be sure it is placed with breakers facing down.
- If a surface mounted transformer is used, check if the plastic insulator is in position and the metal plate is secured tightly to avoid buzzing.
4. Is transformer defective? Why I cannot get any voltage reading?
- To test electronic transformers, a “Fluke 87 III True RMS Multimeter” tester must be used due to high frequency. Other testers may give an inaccurate reading because they might not be able to detect the high frequency. Recommend use a lamp and test directly to transformer blue leads to confirm if transformer is still operational.
- If a surface mounted transformer is used, it has internal reset-able protection. Auto heat regulation automatically acts as overload protection. Auto-reset thermal cut-off when temperature is too high.
- If a remote magnetic transformer is used, check the connections inside the transformer and see if a proper wire nut has been used. Breaker maybe damaged due to non-compatible dimmer, improper secondary wire, reset too quickly, or excessive heat from arching.
5. What is a multi-tap transformer?
- A multi-tap transformer is one that has several voltages on the secondary side, usually at 12, 13 and 14 volts.
- For a 12 volt system, always wire with 12 volt tap first. If the transformer is placed far away from the lighting system and the correct wire (10 gauge minimum) has been used, use the 13 volt tap when the voltage at the lighting system is 10.5 volts or below.
ABOUT LAMP
1. Does Prima Lighting provide complimentary lamps?
- We include lamps for each fixture if our transformer is used with our lighting systems, as they have been tested to work with our products.
- The complimentary lamps provided are of top quality and are well-known name brands. We normally send 50W MR16 for spotlights and 50W Xelogen G6.35 lamp for pendants, unless otherwise specified differently in the catalog or requested at a specific lamp type or wattage per order.
- Most complimentary lamp provided have lamp life 10,000 hours.
- Due to lamps are complimentary, we will not offer free replacement, nor will we issue any credit for lamps. However, customer may purchase lamps and receive standard lamp warranty.
2. Why lamp does not fit the socket or slips out of the socket.
- Check the compatibility of fixture socket type and lamp used.
- Check if lamp wattage is correct.
- Some Prima fixtures are designed in such dimensions that may or may not accept some manufactures’ lamps. For example, Mercury and Nova won’t take GE lamps.
- Recommend to purchase the same lamp type from us when replacements are needed.
- Our MR16 lamp has a slot for fixture clip to hold.
3. Why lamps keep going out?
- Due to low voltage systems produce high heat, the system must be turned off prior to performing any maintenance on the system.
- Verify compatibility of fixture socket and lamp type used. Check for correct wattage.
- If a lamp fails at any time, it should be replaced immediately to prevent further damage to other lamps in the system by extra voltage.
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